Privacy policy

This Privacy Policy describes how moscovici.co.uk(the “Site” or “we”) collects, uses, and discloses your personal Information when you visit or make a purchase from the Site.

This electronic record is digitally generated and does not require any kind of signature (physical or digital) for it to be legally binding. By registering or using the Site you agree to be bound by the terms and conditions as contained in this Privacy Policy.

This privacy policy is incorporated by reference to the Terms and Conditions of Use of moscovici.co.uk . Our Privacy Policy is subject to any amendment without providing you with any prior notice. Please review this policy periodically for staying aware of any changes. In case you do not wish to be bound by any of our terms and conditions of use you are advised not to register or use any features of our Site. Continued use of the Site following the posting of any changes to this policy constitutes your acceptance of those changes.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Personal and Order information

Personal Information collected: name, age, images, billing/ shipping address, telephone, email id

Financial Information collected: credit/ debit card details including card number and expiry date IN ENCRYPTED FORM, details for net banking services and Wallet services. Please be advised that our Site ensures the highest degree of data security while encrypting as per the guidelines specified by Payment Cards Industry Data Security Standard (PCI DSS) and PayPal

Payment and Account Information collected: Your account history with us including (without limitation) all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers. However, the details of your transactions may be preserved by the Site for purposes of tax or regulatory compliance.

Transactional Information: Order ID, transactional history (other than banking details) about your e-commerce activities on our Site.

User IDs: Your usernames, passwords, email addresses, contacts, account including third-party accounts and other security-related information used by you in relation to our Site.

Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor WordPress/Netopia in order to file the appropriate taxes

Please note that this information is encrypted and held on a secure server

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

Disclosure for a business purpose: shared with our processor WordPress/Netopia

We do not intentionally collect Personal Information from children under 18. If you are the parent or guardian and believe your child has provided us with Personal Information without your consent, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

We use WordPress to power our online store. You can read more about how WordPress uses your Personal Information here: https://automattic.com/privacy/ We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. You acknowledge that we will only disclose your information in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the User’s browser name, type of computer/mobile and technical information about Users means of connection to our Site, such as the User’s operating system, the Internet service providers and other similar information.

Our Site may use “cookies” to enhance a User’s experience. A User’s web browser will place cookies on the User’s storage drive for, among other things, record-keeping, Site usage assessment and sometimes to track other User information. A User can choose to set his or her web browser to refuse cookies, or, to alert the User when cookies are being sent. Some parts of the Site may not function properly if cookies are refused or alerts are enabled.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Using Personal Information

We may use information in aggregate to understand how our Users as a group use the services and resources provided on our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.

We collect and store your Correspondence Information to

comply with our obligations under law;

monitor your use of our Services in order to ensure your compliance with our Terms and Conditions of Service

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

For our legitimate interests, which do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This deny-list persists for a small number of hours.

Temporary denylist of credit cards associated with deny-listed IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function

_ab Used in connection with access to admin.

_secure_session_id Used in connection with navigation through a storefront.

Cart Used in connection with shopping cart.

cart_sig Used in connection with checkout.

cart_ts Used in connection with checkout.

checkout_token Used in connection with checkout.

Secret Used in connection with checkout.

secure_customer_sig Used in connection with customer login.

storefront_digest Used in connection with customer login.

Reporting and Analytics

Name Function

_tracking_consent Tracking preferences.

_landing_page Track landing pages

_orig_referrer Track landing pages

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@moscovici.co.uk.